(Last updated on MAY 2021)
you for visiting our online electronic website i.e. ecloset.in (“the
A- The website
with URL “ecloset.in” (“ the Website/site”)
is property of and operated by KPJ Ecloset Services Private Limited, a
private limited company registered under the Companies Act, 2013 and having its
registered office at S VI S NO-29, R K PURAM, NEW DELHI-110022.
B- We are
committed to protect and respect your privacy and all the information you share
with us. We collect and process your information and data in accordance with
the provisions of Information Technology Act,2000 and all other applicable
rules and regulations.
C- Please read
and processing of your information and data.
D- Our Privacy
policy is subject to change at any time without any prior notice unless such
notice is required to be given under any law for the time being in force.
the changes made, if any.
2. HOW WE COLLECT INFORMATION:
Every time you visit the Website, depending upon the context of your
interaction on our site such as to browse, read or to download any page or
information or may be to do nothing, we automatically collect and store
information and data about your visit, most of which is automatically transmitted
by your web browser. The information
gathered as aforesaid does not enable us to identify you personally.
B) Following information relating to
your visit to the Website is automatically collected and stored on the
a) Your Internet Protocol address. The
numeric Internet Protocol (IP) address is a unique string of numbers which is
assigned to each computer connected to the network which uses the internet
protocol for communication.
b) Browser type and operating system
(OS) used to access the Website;
c) The date and time of access to the
d) Full URL clickstream to, through
and from our website, cookie number, product and /or content viewed or searched
by you, page response time, download errors, length of duration of visits to
certain pages, page interaction information (such as click, scrolling, and
d) The pages you visit, including
graphics loaded from each page and other documents you download, such as PDF
(i.e. Portable Document Format) files and other documents; and
e) If you have reached to the Website
using link available on any other site, the address of that website.
3. INFORMATION ON COOKIES:
optimize our web presence.
B) A ‘cookie’ is a small text file that
is sent from the Website and stored in your computer's web browser while you
visit and use the Website. The cookies get deleted, when browser is closed
though in some cases it may remain on your computer and may help us in
recognizing you on your next visit.
C) Cookies are used on the Website to
help you to take advantage of some of the essential features available on the
Website, to enhance your user experience and to avoid multiple logins or
authentications. This is done in order, for example, to collect information
about your activities on the Website or to make it possible for you to use an
online ‘shopping cart’ to keep track of items you wish to purchase. Without cookies,
you will not be able to add items to your shopping cart or proceed to check
D) You can restrict or prevent storage
of cookies by opting for “disable cookies” option your browser but this can
limit the functionality of our services in some cases and it is, therefore,
recommended that cookies option remains turned on.
E) Approved third parties may also
set up cookies when you use or visit the website for availing our services.
perform services on our behalf.
4. ADDITIONAL INFORMATION AND
A) In addition to the information
collected automatically as described here in above in Para 2, we collect
information relating to your shopping preferences, tastes etc. For this
purpose, we have provided an email facility or an online form window through
which you can choose to identify yourself by sending us an email or by filling
the online form. The information so collected may include the following-
a) Personal Information provided by
you in the online form such as your gender, age, marital status, location,
profile picture and your style preferences.
b) Contact details such as your
postal address, telephone, mobile phone, fax numbers and email address.
c) Log in account-related information
such as your username, password, account history, billing information and
communication address, transactional and payment history, payment and
d) Other content and data that you
provide while using the Website, for example, blogs, discussion boards, chat
messages, membership of mailing lists and other data, documents and photo
images stored in our servers.
e) We never collect or store
information or particulars related to your debit/credit card or any other
payment instrument or net banking such as number or card expiry date etc. on
our website. Such information will be obtained and processed by our online
B) In addition to above, we may, from
time to time, ask you for additional information or request you to participate
in surveys in connection with the Website and our businesses.
5. USE OF INFORMATION:
While the primary purpose of the
information collected from you is to provide, maintain, protect and improve our
services and to make the Website more useful to each and every visitor, the
information collected is generally used for-
improving our products and services
and how we operate our business.
Understanding and enhancing your
experience using the Website, products and services.
Personalize our products and
Providing and delivering the products
and services requested by you
Processing and managing of
Assessing trends, preferences and
tastes of customers
Providing you related information
including conformations, invoices, updates and security issues etc.
Inform you about promotional events,
new launches, products upgrade etc.
Protection, deterrence and
investigation against illegal or fraudulent activity.
For security purposes to protect our
company, the Website and our customers.
any other purpose as permitted by law.
6. LINKS TO THIRD PARTIES WEB
The Website may, from time to time,
contain link to and from other web sites of third parties on whom we may have
no control. In the event of you choosing to follow such links to any Web sites,
such Web sites may have different policy on the collection and use of your
personal data. We are not responsible for policies of such web sites and it is
which you choose to visit.
7. SOCIAL NETWORK PLUGINS:
The Website provides plugins and/or buttons, so as to allow easy sharing
on your favourite social media networks.
These plugins are so designed and programmed that no cookies are set when
you assess the page to protect your privacy. Cookies may be set if you make
voluntary use of the plugins. Collection and use of the personal information
social media network.
8. INFORMATION PROTECTION:
A) Stringent procedures have been put
in place for protection of the confidentiality, security, and integrity of data
stored in our systems.
B) We are committed to protect and
will continue to protect your right to privacy of your information which you
share with us the Website. However, we are in no way liable or responsible for
any misuse or unauthorized or unlawful disclosures of your personal information
committed by third parties who are not subject to our control, for example
advertisers/delivery partners and other websites that have links to the
9. DATA TRANSFER
A) While the Information about the user is an integral and important
part of our business and we take due care for its protection, exigencies of the
business demand that we share your data with our affiliates, vendors and third
parties. Generally, such sharing of data is done with your consent or to
complete any transaction or to provide any service or product requested or
authorized by you.
B) We may
employ third parties to perform certain functions on our behalf like executing
the orders for product and services, making deliveries, providing marketing
assistance, providing search results and links, processing payments, scoring
credit risk etc. Such third parties may in the ordinary course of and for the
purpose of fulfilling the task assigned to them, may have access to your
personal information but such parties are restrained to use the personal
information for any purpose other than for which the information has been
provided to them. Additionally, such third parties are bound to use the
addition to the above we may also share your data and information if so
i) Any law in
ii) Any court
order or directions
iii) Any law
rights, property and safety in the event of you violating terms of usage of the
Website or otherwise.
10. USING SERVICES,
ACCEPTANCE AND ACKNOWLEDGEMENT
A) While you are executing a
transaction on the Website, we log the user’s login name and other information
provided by you to manage our relationship with you, effectively communicate
with you, compile statistical and demographical profiles and data for our
business and marketing activities, monitor your use of the Site and for such
other purposes as mentioned here in above.
B) By choosing to visit the Website,
you understand, confirm, agree and undertake-
i) Your use of all or any of the services
available on the Website and your providing information in connection with
these services is purely voluntary and is your sole discretion and decision.
You and you alone have the option of whether or not to perform the transaction
or to provide the information.
ii) If you choose to open an online
service account or to perform a service transaction, and provide any information,
personal or otherwise, you shall be deemed to have provided such information
voluntary and in your sole discretion.
iii) Apart from your personal
information, if you upload any content on the Website, such content may contain
information including personal information and the same may be available to the
other users of the Website, including our vendors and other third parties.
Your personal information collected through the Website may be transferred,
communicated or transmitted, whether electronically or otherwise, across
national geographical boundaries and stored and processed, used at any location
anywhere in the world. In certain countries or with respect to certain
activities, the collection, transfer, storage, and processing of your
information may be undertaken by trusted third party vendors or agents of the
Website such as credit card processors, web hosting providers,
communication services, and web analytic providers.
v) Any Registered users of the
Website can email us at email@example.com for editing, or delete or modifying their
account information. While we shall act upon your request and shall delete your
account online, we may, in our sole discretion, store the information or data
so deleted or modified in such manner or for such time as we may deem fit for
commercial or legal considerations.
A) We take due care to protect the
users data as we accord high priority to integrity and security of the
information and systems. Adequate technical measures are in place to prevent
unauthorized or unlawful assess to data or accidental loss or destruction of or
damage to Data. Our employees who are dealing with information or data have
been specifically trained to protect the integrity of the Data and to prevent
any unauthorized usage of data.
B) We maintain physical, electronic
and procedural safeguard in connection with the collection, storage and
disclosure of the personal information and Data of the users.
C) We make efforts to protect the
security of the user’s information during transmission by using Secure Sockets
Lockers (SSL) software which encrypts user’s input. SSL allows sensitive
information such as Credit Card numbers, Login Ids etc. to be transmitted
securely and safely.
D) We follow the Payment Card
Industry Data Security Standard (PCI DSS) while handling Debit or Credit
E) We take reasonable steps to
protect your personal information with a view to prevent the loss, misuse and
unauthorized access, disclosure, destruction or alteration. It is the
responsibility of the user to protect the username and password to prevent its
unauthorized usage. Take care to sign off when accessing the Website from a
Information and data provided by our users is shared on our secured
servers. We have put in place entire mechanism and adequate safeguards
including physical, technical and organizational measures designed to secure
user’s information from accidental loss or unauthorized access, use, alteration
or disclosure. We make sure the data or information is used or accessed by the
persons who have legitimate and genuine need for such access.
G) Any information that users of the
Website provide while using certain services on the Website and where such
information is in an open public environment or forum such as blogs, community
or discussion board, such information does not constitute personal information
and as such is not subject to protection measures as described or provided
to share any of your personal information at such public forums and any
disclosure of information at such forums on the Website shall be at your own
On subscribing to the newsletter,
your email address is used for advertising and promotion purposes until you
cancel the newsletter subscription. You can choose to cancel the newsletter
subscription at any point of time. You have given consent to receive the
newsletter either expressly or during the order process. You can revoke the
consent and you can unsubscribe the newsletter by clicking on the Unsubscribe
option given in the email.
13. PRIVACY & SAFETY OF
The Website is not directed to person
under the age of 18 years or the age of majority in the jurisdiction in which
you reside, you may use the Website only with the consent of your parent or legal
guardian. Any noncompliance of the aforesaid shall not render us liable in any
If you choose to visit the Website,
your visit and any dispute over the privacy is subject to this Policy and the
shall be governed by the laws of India and the courts of Delhi shall have the
15. CHANGES TO THIS POLICY
We reserve the right to change or
alter or modify this policy at any time. If we make any changes in this policy,
we shall change the “Last Updated on” date above. Your continued usage of the
Website or our services after the changes have been published as stated herein
above shall constitute your acceptance of such changes.
16. GRIEVANCES AND REDRESS:
We remain committed to provide
immediate and effective redressal or resolution any grievances that you might
have in connection with our use of any information that you provide us.
Accordingly, you may communicate any grievances that you might have by
e-mailing or phoning us at contact numbers provided here at firstname.lastname@example.org.
In accordance with the Indian
Information Technology Act, 2000 and the Rules made thereunder including the
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011, the details of our
Grievance Officer are:
• Name: Rahul Bajaj
• Designation: Operations Manager
• Address: S VI S NO.29, RK PURAM New
• E-mail: email@example.com
For any questions, concerns or
suggestions on this Policy you can mail us at firstname.lastname@example.org
A) Your use of the Website
constitutes a representation on your part
that any content you post on the
Website is solely out of your own discretion and at your risk. Although we have
made provisions for users to set privacy options that limit your access to
pages, please take note that no security measures are perfect or completely fool
proof. While we continue to take all possible technical, physical or other
safeguards, we do not guarantee regarding unauthorized use of the content or
information by any third party or due to factors beyond our control.
B) Although we adopt, adhere,
implement and utilize the best industry practices regarding safety, integrity and
security of the content, we do not and cannot guarantee and we are not
responsible for breach or circumvention of any privacy settings or security
measures contained on the Website. You acknowledge and agree that irrespective
of whether the user content is altered, removed, deleted or becomes redundant,
some part of it may still be retained in archives or may remain lying in cache
or may have been stored or retained by any third party accessing the same. We
are not liable or responsible for such retention as described herein above.